Description of the Assessment
Your task is to analyse the delivery of one of the many services available on campus such as the library, the halls of residence, the hotel, the supermarket, one of the cafés, the gym or any other service of your choice. You will need to outline the operational setting and identify areas for improvement in order to minimise points of failure, cope with fluctuations in demand, and positively influence customer behaviour.
1966 (Costa Coffee) introduced a way to order on your phone and collect it at the café to make it safer during the pandemic.
