Health and safety Talk about different Health and Safety aspects that you have to follow at work
(Company H/S policies)
What is your company’s fire drill procedures? where is your fire assembly point?
Where is your first aid kit kept?
Who is your health and safety officers?
Take pictures of health and safety posters, fire extinguishers from your building and
include this in your document.
What Health and safety websites give information for those working in IT company’s?
(Screenshot these websites)
What are some health and safety acts?
Data Choose a minimum of three tools you use to work and analyse data with?
Think about call logs? Fault logs? Customer details?
For each tool, describe what it is, what it is used for, why is it used? How it is
used? Give me an example (Case study) of when you used this tool
(Provide screenshots for each tool)
Example: Microsoft excel? Ticketing system?
Problem solving Choose a minimum of three tools use to test, troubleshoot and analyse
problems?
What are the testing methodologies used in IT? How do you use this in your
workplace?
What resources do you use to help you troubleshoot a problem at work?
If you cannot solve an issue, how would you escalate this? Who would you
escalate this to? (Give an example with screenshots of when you escalated an
issue eg, Email? Ticketing system?)
Provide examples (Case study) for each tool and screenshots of you solving an
issue
Examples: Intranets? online support? Colleagues? (Add screenshots)
