1. What is the main purpose of CRM
2. What is the difference between CRM and ERP?
3. Define and give two example of value-added services?
4.Define customer-focused marketing.
5. Give one example of customer relationship management technology?
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1. What is the main purpose of CRM
2. What is the difference between CRM and ERP?
3. Define and give two example of value-added services?
4.Define customer-focused marketing.
5. Give one example of customer relationship management technology?