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Summarize in 100 words what Customer Experience means to you, and what you learned about this concept in this course.

Description

Customer service is a part of the overall customer experience, but it’s not the only element.

As we close the discussions around this subject, please watch the video below which provides two customer service examples that impacted the customer experience. After watching the video, summarize in 100 words what Customer Experience means to you, and what you learned about this concept in this course.

 

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