The aim of this task is to enable students to develop skills in planning to lead the enhancement
of consumer experiences. The leadership skills that underpin leading projects to improve consumer
experiences are highly sought after in industry leading workplaces. Project management skills to
improve outcomes and consumer experiences are an industry standard in contemporary workplaces
globally.
• Apply principles of transformative leadership within a project management context to facilitate
evidence-based consumer centred care.
You applied for a position to lead a project to enhance the consumer experience and you have
secured an interview. The instructions for your
presentation are to prepare a 10 minute, PowerPoint presentation with voiceover
and notes in which you:
1. Outline your proposed plan to implement the changes needed to current organisational structures and processes , that would focus on improving the consumer experience.
2.Identify and discuss the leadership skills and attributes you would bring to the position, and
3.Identify the professional development support that you would require in order to be able to implement your planned changes.
