Last month, the Electronic Health Records system was down for over 12 hours. This lead to many departments getting behind on their work and many performance goals NOT being met. As CEO of Hospital XYZ you have a one-on-one meeting with the IT Director and his staff. How would you use “The 5 Whys” in this situation? Include the questions you would ask in the meeting. What are the advantages in using this technique? What are the disadvantages, if any? Why is it important to identify the root cause of a problem?
