Training and Development – Develop Training Plan with Fictitious Company
1. Conduct organization analysis by going through the organization’s details and job description. You can also contact the instructor, the director of the customer service department, to get some of the questions answered. It should include answers to the following:
What is the vision, mission, values, goals, and objectives of the organization?
Why is this training program important? What is the need behind it? What is the root cause?
What training program would you suggest the director after carefully going through the requirements, details of the organization, and the job description? What will you cover in the training program, i.e., the scope? How might the training content affect our employee’s relationship with their customers?
Write the training goal. Remember that the training goal is the rationale or mission statement that clearly states the project’s reasons for existence. The training goal statement(s) should be clearly aligned with the organization’s strategic needs of business . Explain as to what success of this project means to the employees, management, and organization.
2. Conduct task analysis by going through the organization’s details and job description. You can also contact the instructor , the director of the customer service department, to get some of the questions answered:
Define the target of the analysis: With whom are you going to work? What titles or responsibilities do you want to analyze?
