When you meet for coffee, Wanda mentions these problems and wonders aloud what the issue is. Is the customer service staff not writing things down correctly, or is production not reading the orders correctly? Alternatively, the mistake could be in shipping with the young man who comes in after school to package and prepare orders for shipment. Salty Pawz can’t afford an automated system yet, so everyone must rely on person-to-person communication to get order details right.
