• You will describe the theories of communication, teamwork and motivation
• Put them into the context of H+SC with positive and negative impact relating to how these can effectively develop relationship and
• Facilitate collaboration or not,
• What happens if this is not effective using examples.
• Discuss how to manage conflicts, challenge poor or ineffective professional relationships and
• Analyse how these can be improved considering the potential impact on the service user.
• Discuss the theories of conflict management and different approaches to conflict management
• Give examples of poor/ineffective professional relationships,
• How they can be used for quality service improvement
• The potential impact on the service user.
• Compare and contrast how they aim to manage conflict or the potential for conflict,
• Provide evidence from practice of the success +ve and -ve conflict management
