Good News Claim and Response
For this assignment, you will write two letters. In the first letter, you will take on the role of a your business, and you will ask for an adjustment based on a situation in regard to doing the business. You will ask for some sort of compensation, ie a replacement, or money returned.
In the second letter, you will accommodate the claim, and grant the customer what they want, whether it is a refund, a replacement, or some other service. You will also need to reinstate the customer’s faith in your company, and keep the letter audience centered, following the practices of good technical writing.
