Chapter 5 Integrative Learning Exercise Assignment DUE Thursday 11:59 p.m. (75 points).
Assume you are the team leader for a consulting group that is charged with designing, developing, and implementing an organization’s system for customer relations management.
*Develop an outline of the opportunities you believe that such a system will provide the organization (15 points)
*Identify the challenges inherent in developing the system (10 points)
*What issues could be related to implementing and using the system (10 points)
*Be sure to identify the necessary inputs and support staff for the system. What information will be needed? (15 points)
*How will it be collected and managed? (10 points)
*How will the system improve customer retention? (15 points)
