Evaluate the conflict by applying the concepts discussed in Chapter 10 and write an analysis which includes:
1) Summary review (16 points)
A description and identification of the type of conflict or conflicts (Refer to the types of conflicts discussed in class and identify which types are relevant to your example. Be as specific as possible)
Cause or source of the conflict (usually people, but can also be company structure, procedures, ethical standards, etc.) Be as specific as you can in your discussion of the causes or source of the conflict.
Ways of managing the conflict (How does a company or how did they handle the conflict? Refer to Fig. 10.1)
Outcome, results, impact of the way the conflict was managed or is managed by the company
2) Evaluation of the effectiveness of the conflict management and recommendations on ways to improve or enhance conflict management (12 points)
3) Takeaways on conflict (what are the essential lessons you learned about conflict management from your research). You will share these takeaways in group work in the class. (12 points)
