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To what extent, if any, was the organization’s crisis communication plan effective?

Considering the course materials for this week, answer the following:

Describe the crisis faced by the organization.
What communication tactics did the organization use to address its crisis? Refer to both Jack and Warren’s guidance for dealing with crises.
To what extent, if any, was the organization’s crisis communication plan effective?
If you were a senior leader in the organization, would you have responded differently? Why or why not?

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