1. Will the implementation of a KMS be a blessing or a curse for Coinmen? Focus on work
quality, employee learning and competitive standing. State your position and support it with
information from the case. Based on these three components, what is the best option for
Coinmen with respect to KMS implementation?
2. To ensure unique content in projects, while still maintaining employee learning and personal
development, which approach is more suitable for the organization: a personalization
strategy or a codification strategy? Describe each strategy and state your position with
information from the case.
3. How can Goel ensure that the culture of vicarious learning is maintained at Coinmen after
the implementation of a KMS?
4. Is it advisable for Coinmen to implement an HRIS along with a KMS? What options are
available to Coinmen with respect to implementing an HRIS?
