Operational excellence
- Think of a business process that you have had to perform in the past. How would you document this process? Would a diagram make more sense than a checklist? Document the process both as a checklist and as a diagram.
- Review the return policies at your favorite retailer, then answer this question.
What information systems do you think would need to be in place to support their return policy?
- If you were implementing an ERP system, in which cases would you be more inclined to modify tie ERP to match your business processes? What are the drawbacks of doing this?
