Introduction
What does it mean to be a game-changer? In 2012, an internal PowerPoint at Netflix outlining new employee practices achieved “viral” status. Sandberg, the organization’s COO said it “may well be the most important document ever to come out of [Silicon] Valley.” As you read Case Study 6.1: Netflix in Chapter 6 of the Neck et al. textbook consider what was revealed in that PowerPoint? Was the content innovative or simply a “commonsense” approach to the contemporary work environment?
