ASSIGNMENT
Explain in cover letter, resigned from Bank of America in oct 2021 to care for sick family member. Now am ready for work in customer service field now that responsibilities are handled.
Track and report critical metrics designed to measure and predict staffing activity.
Fraud Specialist BANK OF AMERICA 2014 to Present Actively responds to fraud alerts or to those who have identified themselves as fraud victims. Handle referrals from management on accounts with suspicious activity. Collaborate with bank fraud Reg E to review claims reported and to determine if the information will be required or if a credit would be issued.
• Provide the highest level of customer satisfaction during periods of extreme customer frustration and concern.
• Respond to inbound phone calls regarding processing applications and fraud activity on card holder’s accounts.
• Consistently demonstrate an understanding of basic fraudulent principles related to decreasing fraud, cutting costs, and improving overall organizational effectiveness.
• Successfully resolve fraudulent activity affecting cardholders’ accounts, including charges/payments and financial transactions.
• Process item-level transactions, including exchanges, returns, payments, and credit card orders.
• Extend guidance to less experienced staff; and, maintained complete and accurate documentation of all telephone and personal interactions.
