What is the discrepancy between operations and organizational strategy? Why don’t the two seem to work well together sometimes? Most operational managers know the direction the organization wants to head (strategy), however, they are unable to help meet organizational goals. Why not?

Discrepancy 

1. What is the discrepancy between operations and organizational strategy? Why don’t the two seem to work well together sometimes? Most operational managers know the direction the organization wants to head (strategy), however, they are unable to help meet organizational goals. Why not?
2. How does a balanced scorecard contribute to improved operations, if at all?