The Barking and Dagenham, Havering and Redbridge (BHR) System Resilience Group (SRG) is an urgent and emergency care network Vanguard consisting of local Clinical Commissioning Groups (CCGs), GP Federations, acute hospitals Trust, NELFT – the community and mental health services provider and local councils across the three London boroughs. The Vanguard application described an ambitious plan to make it easier for the public to find and get help when and where they need it.
Barking and Dagenham, Havering and Redbridge System Resilience Group aims to simplify access, supported by a digital platform that will recognise patients and personalise the help they get. This includes a ‘click’ online support and information service to book urgent appointments and self-care, a ‘call’ telephone service for more advice, reassurance or to book-in, and a ‘come in’ option for patients who really need emergency care.
To ensure that this project is effectively implemented, a need has arisen for a project manager to set up a project management team including digital platform specialists who will execute the project as required.
You have been appointed as the lead project manager and a budget of £5.000.000 has been allocated for the whole project which includes the cost of development and installation of the digital platform and training of staff. A total of 75 staff members have been selected from various departments to take part in the training for a period of 6 months.
You have been asked to prepare a project plan which considers the following:
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Task 1
Critically discuss the project scope and drivers, project life cycle and project methodologies that are suitable to introduce the care pathway. In your discussion, provide an evaluation of the suitability of each project methodology chosen for this project and include a budget breakdown and timeline for the development, installation, maintenance and training for the online digital platform.
(1600 words)
(40 marks)
(LOs: 1 & 2,GA)
Task 2
Critically evaluate the risks and risk management strategies including both legal and non-legal solutions to minimise any risk involved in the digital platform development, installation, maintenance and training. Also, issues and themes as well as key stakeholders for this project should be identified and recommendations made for the type of contracts to be used for this project (Consider using the Mendelow Matrix, in identifying the key stakeholders and their relative power/interest in the project).
(1200 words) (30 marks) (LOs: 1 & 3)
Task 3
Consider as to who should be included in the project team and how the team needs to be structured and managed to ensure the project is implemented successfully. Explain how you will minimise conflicts between some of the key stakeholders involved in the project.
