Describe your interaction(s) and experience(s) with the provider’s employees. For example, were you greeted upon entering the location? Did an employee offer you assistance?
SERVICE ENCOUNTER INSTRUCTIONS The purpose of this assignment is for you to assess critical aspects of service from the perspective of the customer with an eye toward improving service delivery and service support systems. The hope is that by the end of the term you will recognize and classify service behaviors, explain the potential impacts […]