How might our cultural upbringing, personal assumptions, and opinions influence our etiquette, civility, or incivility as health care managers?
An IV therapist at Acme Medical Center is asked to draw blood on a comatose patient. She knocks as she enters the room, introduces herself, informs the patient why she is there, verifies that she has the right patient, and then describes what she’s doing as she places the tourniquet on his arm, and swabs […]