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examine customer satisfaction in the airline industry. The airline industry is a highly competitive industry, and customer satisfaction is essential to success. The study will focus on customer satisfaction with regar
Read the case starting on page 279 in your book entitled, “Flying the Competitive Skies: U.S. Airline Industry,” and respond to the following questions. How do the economy, politics, and social factors affect the airline industry compared to other modes of transportation? What is the financial position of the companies in the airline industry, including […]
