Evaluate if the company should allocate more resources to improve its average TiQ. Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05.
Instructions: Access the Call Center Waiting Time file. Each row in the database corresponds to a different call. The column variables are as follows: ProtocolType: indicates protocol type, either PT or PE QueueTime: Time in Queue, in seconds ServiceTime: Service Time, in seconds Perform a test of hypothesis to determine whether the average TiQ is […]