You can communicate understanding using the following formula in your responses: “You feel…because…” For example, when responding to an employee’s core emotion you may say, “You feel angry because your hours were cut.”
Effective Responding skills You can communicate understanding using the following formula in your responses: “You feel…because…” For example, when responding to an employee’s core emotion you may say, “You feel angry because your hours were cut.” Use 15–20 emotions that you feel you can identify as common emotions from this Web site. With a partner […]