What insights does this provide for training those ho deal with consumer complaints? What training insights are added if we also learn such people are conscientious?
Extroversion Instability Agreeableness Prefers to be in a large group rather than alone Talkative when with others Bold Moody Temperamental Touchy Sympathetic Kind to others Polite with others Openness to experience Imaginative Appreciative of art Finds novel solutions Conscientiousness Careful Precise Efficient The Five-Factor Model has proven useful in such areas as understanding bargaining and […]