Write a letter to Mr. Coppe that refuses his demand for the $15,000 but retains the customer’s goodwill.
You are a customer service manager at Kodak. Today you receive a letter from Richard Coppe, a 28 year old resident of Orlando who wants Kodak to foot the bill for a round-the-world trip because his Kodak Fun Saver cameras malfunctioned and none of the pictures could be developed. Mr. Coppe requests that Kodak refund […]