How comfortable were you? What Heron category did you use? Was it appropriate, Was it effective? How did it relate to your goal? What alternatives were there?
Provide a verbatim record of the interaction Include both verbal and non-verbal communication. NB You may not perfectly recall the interaction, but this is a skill that improves with practice. This may have elements of more than one category. GENERAL communication how did it make you or the client feel – what evidence is there […]