Service Encounter Journal Archives

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What could the employee/firm have done to make you happier with this encounter?

Posted on April 22, 2023 by Shady

Service Encounter Journal 10 DIRECTIONS We all have a number of such encounters each week, including (but not limited to) restaurants, banks, airlines, dry cleaners, doctors, dentists, libraries, photographers, tutors, travel agencies, theaters, pest control agencies, phone companies, automotive mechanics, insurance companies, attorneys, accountants, and copy centers. You are to keep a “journal” of service […]

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