Considering your readings and the video, “Why Good Leaders Make You Feel Safe,” discuss how leaders can encourage change in your organization that improve quality. How can leaders use balanced scorecards, value chain, and dashboards to achieve organizational goals?
Then describe what the benefits of benchmarking are for assessing and improving quality in your organization?
Describe what some of the obstacles are when using benchmarking?
Then wearing the hat of a supervisor or manager, consider your place of employment, develop a balanced scorecard that could be used in your department or organization.
