1.Research Question:
How efficient is the medical communication between patient and health care institutes?
-Specific questions ：
How long does the Conventional doctor appointment waiting time take?
How big chance does the patient’s condition get address after the first time communicate with the doctor?
How many resources (money, insurance credits, medical care cost, etc.) will be spent when onsite hospital visiting happen?
How is the result of the service like remote healthcare assistance (phone call, video chat, home visit?)
What are the common pain points for the health care faculty during the consultation
Does the patient have a good channel to access specified and trusted medical information on the Internet when sickness happens?
What are the barriers to online health care?
2.Context/Background:
-Personal experience:
When sickness appears, the fastest way to understand what is going on is to seek the similarity and solution online. However, searching for the condition online is usually not necessarily accurate and trustable. Sometimes the result is misleading and even death causing.
-Resource research
Satisfaction level about the current health care system
The current condition of the health care communication process
The average time of curing the illness beginning from the first doctor appointment
The cost comparison between hospital onsite health caring vs. online health caring
General feedback about current experience of online health caring
Doctors’ experience of communication with patients
3.Methodology
-Research:
Observing the conventional outpatient process
Interviews with people who encounter difficulty during onsite hospital treatment
Interviews with health care faculty about the medical communication experience with their patients
Interviews with people who have online health caring experience
Existed solutions analysis (e.g., K health app)
-Define:
organize the facts and values
define the problem
-prototype:
prototype tools for the interviewers based on the question want to ask and empathy
prepare a plan for organizing workshops
-test
interact to interviewees with the tools
ask the questions based on the findings
observation interviewees’ instinct behavior and ask the reason
4.Resource
-Technical resources:
prototyping tool technique support
video recording & editing support
coding technique support
-Human resources:
patients who can help to answer the questions above
faculty/authority of health care departments
authorities of permitting interviews
academic faculty consultation
