1. Identify and explain the four (4) ways in which marginal jobs deviate from the norms expected of work. Then explain which members of the labor force have the highest likelihood of working in marginal job and why.
2. Contrast Skill Upgrading, Deskilling and the Mixed Effects positions and answer the question: Identify which of these theories best explains how technology has impacted the professions. Identify which of these theories best explains how technology has impacted workers in marginal jobs. Provide evidence to support your arguments.
3. Compare and contrast the role of employer, customer and worker in service interactions. Explain how the worker may manipulate the service interaction. Define emotional work and explain when and why “losing it” and “burnout” may occur.
4. Identify and explain the four (4) hallmarks of a profession. Compare the hallmark approach with the Conflict Approach on the issue of whether the professions constitute a meritocracy.
