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In what ways do participants make known who the “speaker” is and who the recipients are?

Conversation with Patron 14 at 3/25/2008 9:01:13 AM on drexellibraryref (yahoo)

Line
Time
Elapsed
Participant
Text
1
(9:01:13 AM)

Patron 14:
Hi–I had a question about library services for alumni that I was hoping you could help me with.
2
(9:01:45 AM)

Hagerty Library Reference:
sure. How can I help you?
3
(9:02:30 AM)

Patron 14:
Im an online student that is finally graduating in the end of march. But my remote access to your databases has been cut off already.
4
(9:03:16 AM)

Patron 14:
I know by getting an alumni card I can physcially come to the library to use most of the databases but I live in VA so would I be able to access them remotely again like when I was an active student?
5
(9:04:33 AM)

Hagerty Library Reference:
Unfortunately, our licensing agreements do not allow for remote access for alumni.
6
(9:04:33 AM)

Hagerty Library Reference:
And
7
(9:05:07 AM)

Hagerty Library Reference:
yes, last week was the cut-off date for graduating students
8
(9:05:57 AM)

Patron 14:
there’s not any way for me to pay for the remote access again is there?
9
(9:06:58 AM)

Hagerty Library Reference:
no. however the alumni office is looking at getting their own subscriptions for alumni to some of our bigger most popular databases.
10
(9:07:04 AM)

Hagerty Library Reference:
I’m not sure when that will be –
11
(9:07:12 AM)

Hagerty Library Reference:
I heard it may be later this summer
12
(9:07:14 AM)

Hagerty Library Reference:
however
13
(9:07:35 AM)

Hagerty Library Reference:
a lot of public libraries now offer a lot of the same kinds of databases. so you might check with your local library
14
(9:09:03 AM)

Patron 14:
Thanks I’ll check with them, though I doubt they’ll have all the great resources you guys did. You guys do a great job with your electronic resources!
15
(9:09:19 AM)

Patron 14:
Thanks again
16
(9:09:26 AM)

Hagerty Library Reference:
Thank you! And congratulations on graduating!
17
(9:09:44 AM)

Patron 14:
thanks!

In this course, we are concerned with communication as it happens in real life, not as a theoretical assemblage of concepts and theories.Therefore, the capstone project for this course is a research paper that gives you the opportunity to examine a bit of actual, real, online text messaging between real people.

The idea here is to take the basic notions of co-presence, affordance, and the procedural organization of interaction and discover them in the actual communicative action people perform in online environments.

Though you are not doing a library research paper, you still need to cite all your sources, even if they are readings from the course, and provide a bibliography in the APA format.

In overview, I am asking you to describe, report on and analyze:
The data you are using.
The procedures used by actors to establish co-presence.
The relevant affordances of the chat technology that you can document as relevant in your data.
The sense-making procedures actors use to interpret each others’ postings, etc.
Using the data you collect, you are to describe:
1. Procedures used by actors to establish co-presence in the chat.
a. What do the actors do?
b. What affordances of the system make it possible for actors to establish co-presence?
2. How the technology is used to achieve social interaction and communication.
a. How do actors know when communication is happening?
b. In what ways do participants make known who the “speaker” is and who the recipients are?
3. The affordances of technology that impact social interaction and communication in the chat.
a. How can one actor keep another from posting?
b. What happens when an actor gets no response?
4. Some of the sense-making procedures actors use to interpret each others’ postings, etc.
a. Do all the postings make sense to all the actors?
b. What are examples of “unproblematic” exchanges? Why are they unproblematic? What went right?
c. What are some examples of problematic postings that participants find difficult to understand?
d. How are problems of understanding identified, addressed and managed in chats?

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