-Identify the steps in the high-level value chain required to fulfill the customer requirements from beginning to end.
-From the high-level value chain steps, identify the operational subprocesses.
-Identify those metrics that the organization should monitor at both the value chain level and subprocess level.
-Based upon the process you described above, if an organization needs to improve a process within the value chain, how would you analyze the process and metrics to know that the process is not working
-Explain what steps the organization could take based upon your analysis for value chain improvement.
