Quality Service
1. Define in your own words what you look for in a quality SERVICE experience. If your standards are different based upon the type of service, tell me what those differences are.
2. Describe a service that you have had that you think is a “quality service experience”.
3. Write a brief paragraph providing at least two reasons why you think this is was a quality service experience. Use your own standards of quality to describe what about the service provided to you makes you feel it is of quality. Be specific.
4. Describe a service that you have had that you think is not a “quality service experience”.
5. Write a brief paragraph providing at least two reasons why you think this is was not a quality service experience. Use your own standards of quality to describe what about the service provided to you makes you feel it was not of quality. Be specific.
6. What two things would have to change about this poor service experience that could have made it a quality experience? Be specific with what would need to change.
