What was the customer’s rating of the agent’s ability to resolve their issue? What was the customer’s rating of the agent’s ability to be courteous on the call?

Data Analysis Case study

The customer’s account number that is unique to their service.
The date the call was placed to the customer service center.
The agent’s ID number who handled the call with the customer.
What was the customer’s rating of their overall experience with TelCo.?
What was the customer’s rating of the agent’s quality of service?
What was the customer’s rating of the agent’s ability to resolve their issue?
What was the customer’s rating of the agent’s ability to be courteous on the call?
What was the customer’s rating of the agent’s knowledge of their products and services?
“NPS question scale 0-10 How likely are you to recommend Telco inc to a friend ?
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