Shapiro, D. (2021). A startling case demonstrates the power of empathy (Links to an external site.). Leadership Briefings, 36, 9–12. https://csuglobal.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=151890396&site=eds-live
Describe a difficult confrontation that you experienced. Why was the confrontation difficult? What was the point at which the conversation became confrontational?
