Question 1: Identify and explain 5 reasons why you think it is important for a small business to have a website.
Question 2: Identify and explain 4 key challenges facing a small business who wants to sell their products online through their website
Question 3:
Identify and explain the 3 categories of customer turnoffs. In each case provide an example of a turnoff that fits in that category.
Question 4: Identify and explain 4 approaches that a service provider can take to monitor and reduce customer dissatisfaction.
Question 5: Identify and explain 4 ways that online giant Amazon provides one to one customized customer service in managing customer relationships
