In the report, you are expected to discuss
Analyze the key problems of the existing systems used by the company (2). Also, discuss the Information Systems used within the company (3) for example:
Transaction processing systems (TPS)
Enterprise Resource Planning (ERP) Systems
Functional Area Information Systems
Business intelligence
DSS
(You can discuss any points that you learned in this course and it’s related to your selected organization)
Evaluate the current Customer Support System that the company use with one of the following options (1):
Success
Partial failure/partial success
Total failure
Then, State the reasons for your choice (1)
Design or choose a system to help the company solve its main problems. State the following:
The new system name & its features in details (1)
Problems that will be solved (1)
State your overall recommendations to the company. How can it survive the new changes in technology? How can it survive the competing powers of other car companies? (1)
Summarize your report (including part 1
