1. Problems in living occur for many reasons. Comment on two.
2. Why must helpers understand the relationship between the client and the client’s environment?
3. How does networking help human service delivery?
4. How does case management impact the coordination of services and client access to services?
5. What was important about the development of social work?
6. Define the “Great Society.” What was its purpose?
7. What was deinstitutionalization? How did it influence the development of the human service movement?
8. What does gate keeping mean in managed care?
9. In what ways does and will diversity influence human service delivery?
10. How has technology changed the delivery of human services?
11. Why is it important to understand the international dimension of human services?
12. What are wraparound services?
13. Name the three models of service delivery.
14. What is the primary focus of the human service model?
15. Explain the steps involved in the problem-solving process.
16. In your opinion, what are the 2 most important characteristics of the human service model?
17. Define the “whole” person.
18. Why is it difficult to predict what clients will experience as problems?
19. Name two factors that make clients reluctant to seek help.
20. What determines client satisfaction?
