Management
Assess a Recent Difficult Conversation
Think about a recent difficult conversation you had. Ideally, select a conversation that occurred in the workplace or at school. Based on this conversation, do the following:
⦁ Summarize the conversation in one paragraph. (2 Marks)
⦁ Evaluate your and others’ performance in terms of assuming the best in one another, staying calm, finding common ground, disagreeing diplomatically, avoiding exaggeration and either/or approaches, and sharing all stories (including a shared story). (2 Marks)
⦁ Describe three ways you would approach the conversation differently if you did it over again. (2 Marks)
⦁ Assuming you had the conversation again, what are three questions you would ask to invite a learning stance? (2 Marks)Part 2 (7 Marks)
⦁ Identify five principles violated in this email. (5 Marks)
⦁ Make recommendations for improving this email. (2 Marks)
