ASSIGNMENT
1. The model in Figure 15-1 shows people as the basis of the quality system. Do you agree with this assertion? Why or why not?
2. There are regions in which the three spheres of quality overlap. What are some of the overlaps between management, assurance, and control? Why are they important?
3. Review the concept of enterprise capabilities. Pick a firm and determine what you think is the enterprise capability for that firm.
4. Why is internal assessment a necessary tool for outstanding companies?
5. At what stage do you believe a company would be ready for internal assessment?
6. At what stage does a company become ready for Baldrige—based internal assessment?
7. Define the different types of audits. Pick a company and define which type would be best for it. Support your answer. & The Boise City Leadership model is an interesting model for a governmental entity. Is this model different from a model that would be used for a for-profit firm? Why or why not?
9. What are the enablers for quality improvement in a school? What are they in a firm in which you have worked? (See Figure 15-4.)
