CASE Case 15-1 Setting Priorities Using the Baldrige Criteria2 www.nistgov On the following pages are examiner evaluation notes Given this feedback, develop a plan for improvement for category 2 for a fictional company (the entire re- for NuGrain. Include prioritization of the different new port is not provided because of length consideration). projects.
Discussion Questions
I. How did you select particular projects from the feedback report?
2. What are some of the weaknesses of this approach?
3. Why would it be good to use a mix of internal and external examiners as is recommended in the chapter?
4. How did you prioritize projects for improvement?
5. Was all of the feedback meaningful? What are some of the attributes of useful feedback?
