Assessing Outcomes:
Q1 – Discuss what you have learned about high performance and balanced scorecards/competing forces. Are measures missing? What measures are superior? What is your root cause analysis of what makes an organization high performing?
Defining Quality:
Q2 – Define what quality healthcare means from the perspective of one or more of these groups:
Providers
Patients & Family
Payers
Public Health
Political Players
Policy/Advocacy
