To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why?

Assignment Question(s):

1. In your own words, summarize the article. ( 150 – 200 words ) ( 5 marks )
2. To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words ) ( 5 marks )
3. Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 – 200 words) ( 5 mark )