Jan 2013
UNIT ASSESSMENT FRONT SHEET AND PLAGIARISM STATEMENT
Important: Learners must complete all of the boxes with the relevant details. Assessment submissions may be rejected if any information is omitted.
Unit Reference (e.g. FM5.01)
Unit Title
BIFM Membership Number
Centre Name
Cohort Reference (e.g. 54321/5/01/06/2010)
Date assessment received from Centre
Deadline for completion of assessment
Date assessment submitted to Centre
Plagiarism statement:
I,
(PRINT NAME)
Confirm that the attached assessment is entirely my own work and, if I have incorporated any copied text, I have accurately referenced the work to the original source. I confirm I have read the BIFM Malpractice Policy.
Signature
Date
This statement should be the first page of your electronic submission. A signed copy must also be handed to your center.
Jan 2013
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Jan 2013
FM5.03 MANAGING PEOPLE IN FACILITIES MANAGEMENT
You are a consultant who has been brought in to understand the reason for poor performance of services for a large multi-site client. Your review has established that, due to internal promotions, the ability of front line supervisors to manage and motivate staff requires development.
Write a report, maximum 8,000 words, to your client following your review, outlining the theories and principles of managing people and identifying areas for improvement within the client team and associated benefits.
Alternatively, you may base your report on your own organization clearly stating any assumptions.
1.1 Identify various approaches to workload planning and work allocation.
1.2 Evaluate their effectiveness within the context of an organizations overall strategy.
2.1 Evaluate the extent to which an organizations process enables the Facilities Manager to recruit the right people with the right skills, experience and approach for the role in question.
2.2 Analyze and develop selection criteria to ensure the right people are recruited within facilities management.
2.3 Analyze the strengths and weaknesses in the recruitment process and make recommendations for change.
3.1 Analyze appropriate theories, principles and practices for motivating and retaining staff.
3.2 Apply appropriate theories, principles and practice to motivating and retaining staff and review their effectiveness.
3.3 Evaluate the application of the dynamics of reward and recognition within a facilities management function.
3.4 Evaluate the extent to which they are successful.
3.5 Analyze ways to develop staff.
3.6 Analyze ways to promote a learning culture within an organization.
Jan 2013
4.1 Analyze the reasons why staff leave and review implications.
4.2 Investigate the application of succession planning including its benefits.
4.3 Investigate skill transference within the working environment including its benefits.
4.4 Evaluate the effectiveness of disciplinary and grievance procedures within an organization.
5.1 Apply the principles of staff monitoring and performance appraisal in a facilities management context.
5.2 Analyze their impact on productivity and recruitment costs.
5.3 Analyze methods used for improving team and individual performance.
5.4 Explain how training and development is used to support improvement in performance.
6.1 Analyze different communication methods for different situations.
6.2 Review the effectiveness of the communication methods within a range of different situations.
7.1 Analyze the extent and causes of work-related stress.
7.2 Propose ways of creating an organizational culture that will minimize stress levels.
7.3 Explain how to manage own and staff stress issues.
8.1 Analyze and evaluate the implications and impact of legislation relating to employment upon an organization.
Jan 2013
FM5.03 Managing people in facilities management Title:
Managing people in facilities management Level:
5 Credit value:
8 Learning outcomes The learner will: Assessment criteria The learner can:
1. Be able to undertake and review human resource planning in a facilities management context
1.1 Identify approaches to workload planning and work allocation.
1.2 Evaluate their effectiveness within the context of an organizations overall strategy.
2. Be able to review and improve processes for selecting and recruiting appropriate people
2.1 Evaluate the extent to which an organizations process enables the Facilities Manager to recruit the right people with the right skills, experience and approach for the role in question.
2.2 Analyze and develop selection criteria to ensure the right people are recruited within facilities management.
2.3 Analyze the strengths and weaknesses in the recruitment process and make recommendations for change.
3. Be able to use and review appropriate processes to manage staff retention
3.1 Analyze appropriate theories, principles and practices for motivating and retaining staff.
3.2 Apply appropriate theories, principles and practice to motivating and retaining staff and review their effectiveness.
3.3 Evaluate the application of the dynamics of reward and recognition within a facilities management function.
3.4 Evaluate the extent to which they are successful.
Jan 2013
3.5 Analyze ways to develop staff.
3.6 Analyze ways to promote a learning culture within an organization.
4. Be able to use and review appropriate processes to manage staff exit
4.1 Analyze the reasons why staff leave and review implications.
4.2 Investigate the application of succession planning including its benefits.
4.3 Investigate skill transference within the working environment including its benefits.
4.4 Evaluate the effectiveness of disciplinary and grievance procedures within an organization.
5. Be able to manage and monitor staff performance in a facilities management context
5.1 Apply the principles of staff monitoring and performance appraisal in a facilities management context.
5.2 Analyze their impact on productivity and recruitment costs.
5.4 Analyze methods used for improving team and individual performance.
5.6 Explain how training and development is used to support improvement in performance.
6. Understand the importance of good communication methods within people management
6.1 Analyze different communication methods for different situations.
6.2 Review the effectiveness of the communication methods within a range of different situations.
7. Be able to manage stress in the workplace
7.1 Analyze the extent and causes of work-related stress.
7.2 Propose ways of creating an organizational culture that will minimize stress levels.
7.3 Explain how to manage own and staff stress issues.
8. Understand the implications of compliance and non-compliance with the key legislation
8.1 Analyze and evaluate the implications and impact of legislation relating to employment upon an organization.
Jan 2013
NOTES TO LEARNERS
1. Remember to always title your assessment e.g.
“FM5.03 MANAGING PEOPLE IN FACILITIES MANAGEMENT”
2. Remember to always reference each page of your assessment with the Cohort Reference Number and your BIFM Membership Number.
3. It is recommended that you annotate your work with the assessment criteria number for ease of marking.
4. Any text which has been copied MUST be accurately referenced to the original source (e.g. Harvard Referencing). Any text which is copied and not referenced is deemed as plagiarism which may result in your work being voided (please refer to the BIFM Malpractice Policy & Procedure). You will be asked to sign a statement to the effect that your assessment is your own work before submission to BIFM for marking.
5. When presenting your assessment, please use font size 12.
6. Please ensure every page is correctly numbered.
7. Maximum 8,000 words
