QUESTIONS
• Recall an instance in your life where someone responded to you with empathy. Describe the situation and your feelings about the experience. What qualities, characteristics, or skills demonstrated by this person contributed to an empathic response?
• Recall an instance in your life where you used empathy while communicating. Describe the situation, which empathic listening skills you used, and your feelings about the experience. How did the use of empathy contribute to effective communication?
• How does empathy differ from sympathy?
• Give an example of a difficult listening situation when you were not empathic and where the outcome was not favorable. Analyze the situation: What made it difficult? What barriers may have existed? Consider how you could have improved your listening in this situation. How might you have responded differently?
• What 2 actions are you going to take to develop your Empathy Skills.
