What are the organizational characteristics of the hospital? Of the department?

Case Study Instructions

Using the information and guidelines provided, at a minimum, address the following:

1. The Business Problem – Quantify the problem that Susie needs to solve.
2. The Organizational Environment – Provide an Environmental Assessment of Susie’s circumstances
   1. What are the organizational characteristics of the hospital? Of the department?
   2. Is quality of care an issue?
   3. What evidence is there to support your answer?
   4. What are Susie’s major managerial challenges?
   5. What tools and/or techniques will serve her best as she tackles this business problem?
3. The Challenges of Employee Engagement – Discuss Susie’s role in employee motivation, empowerment, engagement and development
4. Managing Through Change – Discuss Susie’s role as change agent.
   1. What employee dynamics should she anticipate?
   2. How will she address them?
   3. What communication strategies will she use and why?
5. The Execution Strategy – Develop a simple 10 to 20 step Project Plan, including timeframes, through which Susie will operationalize her solutions. You may use whatever time period you wish.
6. The Use of Human Resources – How can the department be best leveraged in Susie’s efforts?
7. Management Controls, Measures and Monitors – How will Susie create accountability, monitor progress and measure success?