Instructions are to answer the following questions;
1) How is the United Parcel Service described in the case similar to a police service?
2) What is the main problem faced by the Information Services division of UPS?
3) Explain how the hiring of IS personnel from outside the company affected and was affected by other parts of the organizational system.
4) Consider the civilization of none core policing functions and discuss the similarities and differences regarding the hiring of the IS personnel.
