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Write a paragraph on what can be done different on this no win situation case study. How will time, money, customer satisfaction, and employee morale be impacted by any new decisions/directions? 

Kobayashi Maru Case Study.

My Part is number 4 where it has my name Latisha at. Write a paragraph on what can be done different on this no win situation case study . This documents were added because it’s a group assignment and some people already put their part in.

  1. How your team would address this “no win” situation. (Sayvon)

Addressing the no win situation

There is no order or guidelines to follow what has occurred with this company. There are also too many “decision makers” with no authority. Since Alex is the interim CEO he is responsible for all employee personnel as well as culture and discipline of his organization. Addressing the situation means that all parties involved need to have set responsibilities and not overstep their boundaries. If Pat was left in charge while Alex was on vacation there should have been a guideline for Pat to follow, prohibiting staff members not to engage with patients should have not an authority for Pat to give. Leaving someone in charge does not propriate the right to interfere with others and how they complete their job. The way to address this would be by drafting a complete employee handbook with guidelines for each employee detailing rules and regulations the organization must follow, disciplinary actions, and licenses and certifications that each employee possesses to accurately complete their job. By following company standards and guidelines this will elevate any further disturbance. Because Alex, Jamie and Chris are in roles of leadership management everything should go through them to make the final decision on how to effectively manage. If these rules are not followed by supporting staff members and multiple conversations forgo then dismissal from their duties may be warranted. Meanwhile the CEO, Alex needs to either make himself or appoint someone to make sure all supporting staff are in compliance with the companies regulations.

What are the problems this company faces?  (Connie)
1. Alex as an interim CEO the staff will not take him seriously since he does not have the appropriate authority to make decisions.  Alex came behind two CEOs that were terminated by the board of directors. This can be seen as a bias towards the staff since a new person is coming in and trying to make changes.

  1. Acme does not have an official handbook to share with employees about gift giving.  Many Companies now have strict policies about giving gift to employee/clients

Companies must set a tone to create the culture and the moral of the employees.  When you do not give clear instructions and rules about protocol; the company cannot expect them to follow “unspoken rules”

3.Acme does not have a standard protocol when to discipline their employees.  Such as when Chris and Pat ignore Alex’s orders to allow Stacy to interact with Leslie.

What, if anything, could be done differently?(latisha)

How will time, money, customer satisfaction, and employee morale be impacted by any new decisions/directions?  (Connie)

How will priorities be set when everything is urgent, and what is the number one priority that needs to be addressed? (Traci)

1st Slide – Priority 1 – Improving organizational culture, removing biases and groupthink

  • Improving Culture: Organizational culture defines acceptable behavior within a company and sets the context for company goals and objectives.
    • Establish clear company values and goals
    • Promote trust by addressing and resolving conflicts in a fair and timely manner
    • Build strong team relationships
    • Collaborate with all levels of the company
  • Removing Biases:
  • Group think problems included;
    • Highly Cohesive Group – Unquestioned belief in the group’s inherent morality. Members ignore the ethical or moral consequences of their decisions. Example: The staff’s loyalty to Pat due to her tenure caused them to ignore the fact that she lied about her interactions with Stacey and failed to renew her license.
    • Closed Mindedness – People rationalize in order to discount warnings or other information that might lead the members to reconsider their assumptions. Example: Tracy demands Alex terminate Stacey and reinstate Pat’s authority despite Pat’s behavior with Stacey, which included lying about Stacey’s interactions with patients.
    • Pressure Towards Uniformity – Shared illusion of unity; direct pressure on any member who expresses arguments against the group. Example: Both the staff and management seemed to ignore Pat’s inappropriate behavior toward Stacey. This included her brash communication style, her unprofessionalism in discussing the matters with members of the staff, and her lack of morality with creating false narratives about Stacey’s patient interactions

2nd Slide – Setting Priorities

  1. Define the company’s goal/mission/vision to ensure everyone is on the same page and buys into the goal/mission/vision.
  2. Prioritize projects that directly align with company objectives.
  3. Determine if projects are short-term or long-term in relation to the organization’s success
  4. Communicate objectives to all stakeholders/staff and help them relate to the goals/priorities set
  5. Establish clear milestones for each initiative to ensure projects stay on time and on budget.

Propose metrics and contingency plans (Analisa)

 

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