Review the types of ineffective listening discussed in the chapter. Select one type of ineffective listening in which you engage and discuss how you can work to minimize it in your future interactions.

Part 1
Review the types of ineffective listening discussed in the chapter. Select one type of ineffective listening in which you engage and discuss how you can work to minimize it in your future interactions.

Part 2
View the “Changes in Climate” video in Week 4 of the content area. Identify at least three communication behaviors that contribute to a defensive climate. Then, re-write each corresponding statement using communication that creates a supportive climate. Finally, choose an example from your life where this skill would have been a benefit to you.